Start with the sectional plan and rules
Before deciding who must pay, trustees should check whether the roof forms part of common property, an exclusive use area, or part of a section. The management and conduct rules may also affect practical responsibility and decision-making.
- Check the sectional plan and participation quota where relevant
- Confirm whether the roof is common property or exclusive use
- Review minutes and maintenance records
- Check whether the owner altered or enclosed any area
Maintenance issue or insurance claim?
A leaking roof is not automatically an insurance claim. The first question is whether the loss was caused by a sudden insured event, such as storm damage, or gradual wear and tear, failed waterproofing or neglected maintenance.
- Storm damage may need claim documentation and photos
- Gradual deterioration may be a maintenance matter
- Resultant water damage may be treated differently from the roof repair itself
- The policy wording and excess must be checked
What trustees should do first
Trustees should act quickly to prevent further damage, gather evidence and communicate clearly with owners and the managing agent.
- Take photos before repairs where possible
- Get a contractor report describing the cause
- Notify the broker or insurer if an insured event may have occurred
- Keep owners informed about what is known and what is still being checked
How this links to body corporate insurance
Body corporate insurance should be reviewed before renewal to understand how roof leaks, storm damage, water ingress, maintenance exclusions and excesses are handled.
- Review storm and water damage terms
- Check maintenance exclusions
- Check who pays the excess
- Confirm claim notification requirements
Lowensvlei Insurance Brokers assists body corporates, trustees and managing agents across the Western Cape with body corporate insurance reviews, sectional title claims support, renewal checks and practical communication with owners.